> For the complete documentation index, see [llms.txt](https://docs.usecapture.io/help-articles/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.usecapture.io/help-articles/troubleshooting/the-record-button-doesnt-work.md).

# The record button doesn't work

If you encountered a problem with video recording via the Capture extension, we recommend you to refresh the page and start recording again.

If the problem persists, please contact us at '<support@usecapture.io>' or '<support@aqua-cloud.io>'