Help Articles
  • What is Capture?
  • Get started
    • 🧩Chrome extension installation
    • 🕶️Capturing in Incognito mode
  • Features
    • 📹Video recording
      • 🔗Sharing the video
      • ⬇️How to download a video from your session
      • 🧹How to delete a video
        • ⚙️Define the quality of a video
    • 📸Taking screenshots
      • 🔗Sharing the screenshot
      • ✍️Screenshot annotation
      • ⬇️How to download a screenshot from your session
      • 🧹How to delete a screenshot
    • 🗄️Storing your data in local storage
    • ⚡Capturing steps (events)
    • 🔥Capturing technical details
  • Account Management
    • 🙋Create account
    • 🚫Delete account
  • Dashboard
    • 🗃️General
    • 📂Captures
    • 🎁Apps
    • ❓FAQ
    • 👋Suggest a feature
  • Integrations
    • 🔃Capture and aqua
      • Integration with aqua
      • Start a test run from aqua
        • Send captures to aqua test runs
    • 🔁Capture and Jira
  • FAQ
    • ❔How long can I record?
    • ❔How many videos are allowed per account?
    • ❔How many screenshots can I take?
  • Troubleshooting
    • 🤷‍♂️The record button doesn't work
    • 🤷The screenshot button doesn't work
  • 📨Can I contact support?
  • Ideas&Feedback
    • 💡I have an idea!
  • Pricing
Powered by GitBook
On this page

Was this helpful?

  1. Troubleshooting

The record button doesn't work

If you encountered a problem with video recording via the Capture extension, we recommend you to refresh the page and start recording again.

If the problem persists, please contact us at 'support@usecapture.io' or 'support@aqua-cloud.io'

PreviousHow many screenshots can I take?NextThe screenshot button doesn't work

Last updated 2 years ago

Was this helpful?

🤷‍♂️